General Conditions of Sale – COMPRA-VINO
These general conditions of sale govern all relations between Rubén Sanz Gil (03475111-H) and its customers, hereinafter "the customer."
Before carrying out any transaction, the customer acknowledges that they are aware of and accept these conditions by clicking the Accept button.
1. Specific Conditions of Sale
At the time of placing the order, the customer acknowledges that they are aware of the specific conditions of sale indicated on the screen (name, price of components, weight, quantity, color, product details, cost of services, etc.) and expressly declares that they accept them without reservation. Placing the order and confirming it by the customer constitutes full and complete acceptance of the specific conditions of sale, which are applicable only to the order.
The customer may only purchase alcoholic beverages if they are of legal age to do so, that is, considered of legal age in their country of nationality.
2. Order
The customer places the order by clicking on the "Add to Cart" tab. The order is added to a total that includes all the items confirmed by the customer by clicking the "I accept the general terms and conditions of sale and make the payment" button in the menu bar.
3. Order Confirmation
Rubén Sanz Gil confirms acceptance of the order to the customer via email. The sale will not be finalized until Rubén Sanz Gil confirms the order. Rubén Sanz Gil reserves the right not to confirm an order for specific reasons, such as product supply, a problem related to the order received (e.g., illegible document), an unusual order, or a foreseeable problem related to delivery. Compra-Vino will inform the customer. New orders cannot be placed until the customer has paid the amounts due for previous orders. Furthermore, ownership of the merchandise will not be fully transferred until Rubén Sanz Gil receives the amounts owed by the customer.
4. Order Delivery Conditions
The customer will choose the delivery location for the merchandise at the time of placing the order. Rubén Sanz Gil reserves the right to use all necessary means to deliver the products to the address indicated by the customer.
Shipping to the Canary Islands, Ceuta/Melilla, and outside of Spain: By accepting the general conditions, the customer agrees to pay customs fees and local taxes.
5. Delivery Times
Deliveries will be made within a maximum of 7 business days. Delivery is the responsibility of the recipient.
6. Delivery and Receiving Costs
Delivery costs are set out in a range table in the "Shipping" section, depending on the delivery location and the number of bottles in the order (VAT included). When placing an order, the customer agrees to sign the receipt presented by the delivery person, on which they may include any necessary comments. By signing the receipt, the customer acknowledges receipt of the number of packages indicated on it.
If the customer observes damaged, wet, or missing products, they should not accept the order or note the damage or missing items on the carrier's delivery note. They must then file a complaint with the Customer Relations Department by email at [email protected] or by phone at (+34) 91 060 97 45 within 24 hours, so that the incident can be resolved.
Important: International shipments are not insured, so if there is damage during transport, we cannot be held responsible, and the customer cannot claim against Rubén Sanz Gil (COMPRA-VINO).
Any event such as force majeure, accident, strike, administrative decision, or transport strike that delays, prevents, or renders delivery exorbitant constitutes, by express agreement, a clause suspending or terminating Rubén Sanz Gil's obligations without compensation to the customer if the event occurs for more than 15 days. In these circumstances, the customer will be completely and automatically released from their obligations regarding their order. Rubén Sanz Gil will inform the customer through any appropriate means and on the same day of the event, allowing them to freely cancel their orders by responding by mail or email once notified of the event.
7. Shipping Company
Deliveries will be made by a shipping agency during normal business hours. Select the shipping address so that someone can receive the package.
It is important to note that the number of delivery attempts depends on the shipping agency and that they normally only make two attempts.